DC Devon Cohen HR operations, AI process design, and people-centered systems

From rehearsal rooms to HR systems: how I learned to make complex work feel human.

My journey has been varied, but each experience has taught me something I have carried forward. From opera and restaurant service to internal communications, sales, project management, IT, AI-enabled HR operations, and human resources, the common thread has stayed the same: I like helping people feel safe, supported, and less lost inside complicated systems.

Part 1 5 min background Part 2 15-18 min project Close 2 min fit and questions
Devon Cohen headshot

Agenda

~5 min

Part 1: Background

Personal origin, arts, education, quick career history, Paperless Parts interest, and what I would love to do next.

15-18 min

Part 2: Project Example

Vertex AI-supported current-state workflow: goal, execution, AI use, results, impact, lessons, and what I would do differently.

2 min

Close

Why the role fits: employee experience, operations, internal communication, process improvement, and thoughtful AI support.

Get to know me in 5 minutes

Background Snapshot

I was born and raised in Portland, Maine, where music, nature, skiing, school, and community were all part of everyday life. Since then, my path has moved through classical voice, hospitality, communications, financial services, project management, IT, analytics, and AI-enabled HR operations. The throughline is not one industry; it is the kind of work I keep choosing: bringing structure, clarity, and care to complicated environments.

1

Born in Portland

I was born and raised in Portland, Maine. My story starts with family, school, music, service work, and a strong connection to the place I still call home.

2

A Life Outside

Maine gave me a childhood shaped by nature. Summers at the lake and weekends in the mountains were a major part of how I grew up.

3

Sugarloaf Winters

For most of my childhood, winter meant Sugarloaf. I ski raced for 16 years, spending weekends training, competing, and building focus in fast-changing conditions.

4

Music Enters Early

Classical voice became one of the first serious commitments in my life. Singing gave me discipline, confidence, and a sense of what it means to keep working over time.

5

Building a Musical Path in Maine

I had to seek out serious classical music spaces early. Voice lessons, Karger, USM diction courses, and performance opportunities helped me build a musical life.

6

Tanglewood

Tanglewood was my first real step into a larger music world, surrounded by young singers who cared deeply about opera, performance, language, and training.

7

Washington National Opera

Washington National Opera brought me into major artistic spaces. Performing through WNO, including at the Kennedy Center, showed me professional-level pace and discipline.

8

A Broader Direction

Music stayed central, but I wanted a wider life. I also had strong interests in people, organizations, communication, and systems.

9

Vanderbilt

Vanderbilt gave me a foundation in people and organizations: how teams work, how systems shape behavior, and how collaboration improves.

10

Campus Arts

Performance stayed close while my focus expanded. Musical theatre and campus arts kept me connected to storytelling and collaboration.

11

Hospitality and Events

Restaurants and events put me close to people in real time, across service, training, guest experience, and event support.

12

Startup Work

Give N' Take gave me an early look at startup messaging and how a product story needs to shift for a U.S. audience.

13

Community Programs

Enfield and Chabad brought planning, outreach, and service together through events, resident communications, and community programming.

14

Company-Scale Communications

Walker & Dunlop turned communication into an operating system across content, channels, calendars, vendors, HR, leadership, and engagement.

15

Trust and Financial Education

New York Life put trust, privacy, and storytelling at the center through client work, sensitive information, and community education.

16

Returning to Maine

Coming back to Maine gave me space to redirect through project management, analytics, coding, process improvement, and systems work.

17

IT Project Work

MEMIC made technical implementation more concrete through IT policy work, change management, and an API automation project.

18

Singing Again

Choir brought music back into my life in a fuller way through Oratorio Chorale, First Parish, Back Bay Chorale, and Boston Gay Men's Chorus.

19

Current Work at Vertex

Vertex is where many threads come together: AI agents, automations, dashboards, workflows, and HR tools that reduce manual work.

Across all of it, I have kept coming back to the same kind of work: helping people understand what is happening, organize what needs to happen next, and move through complicated systems with more clarity.

My Path by Location

Explore the places that have shaped my life.

Filter
Select a location Drag the globe or use the timeline

Walk the block

Now walking Portland, Maine
City 1 of 6
Place 1 of 1

Technical toolkit

Tools I can Utilize to Work Faster, Efficiently, and Produce High-Quality Work

Power Automate Power BI Microsoft Copilot Studio SharePoint Excel Power Query Asana Microsoft Project Azure DevOps Jira Tableau RStudio Salesforce Miro PowerPoint Canva LLM Prompt Engineering M-Code Codex

Project Atlas

HR Service Redesign Engine

A look at my work supporting an HR Redesign Strategy and Business Excellence workflow at a pharmaceutical company, showing how structured interviews, automated matrix generation, agentic current-state analysis, process comparison, and communications enablement come together to support clearer, more scalable HR operations.

Business impact

From manual discovery to reusable operating system

The business value is a combination of internal HR time savings and potential consulting cost avoidance. I would present this as a value range, not as a guaranteed realized savings number. These estimates only reflect the HR department; the same model could create additional value if adapted across the company.

73

HR services in scope

360+

service stages mapped

2,592-3,431

estimated internal hours saved

$259K-$343K

conservative internal labor value at $100/hour

~$9.125M

potential avoided current-state consulting equivalent

~$9.38M-$9.47M

potential total business value

Solution area What it helped reduce Estimated time saved

Why Paperless Parts

The role matches the work I keep choosing

What I understand you do

Paperless Parts helps manufacturers manage the quoting process for custom parts. That process can get complicated quickly because a quote is not just a price. It can include:

  • RFQ emails
  • Drawings and attachments
  • Materials and requirements
  • Pricing decisions
  • Customer details
  • Back-and-forth across teams

Paperless Parts helps bring that work into one place so shops can stay organized, quote faster, and avoid losing important details in emails, spreadsheets, or shared drives.

Why that matters to me

Manufacturing will always matter. Even as AI changes the way people work, companies still need physical parts, strong suppliers, and teams that can make complex things quickly and accurately.

That makes Paperless Parts exciting to me because the company is helping modernize a real industry with real operational needs. Quoting affects how fast a shop can respond, how well it serves customers, and how much work it can win.

I am also drawn to startups because I want to be somewhere fast-moving, hands-on, and still evolving. I like being close to the work, contributing ideas, testing better ways of doing things, and seeing the impact of what I build.

What I would bring

I would bring experience in operations, communication, AI, automation, and process improvement. In my current work, I build tools and workflows that help teams:

  • Organize scattered information
  • Reduce manual work
  • Improve visibility
  • Connect systems
  • Make complicated processes easier to manage

That feels closely connected to what Paperless Parts does for manufacturers: helping people do important work faster, clearer, and with less friction.

Music resume

Music education and selected performance work

Music education
  • Private voice lessonsEight years of classical voice study, 2012-2020
  • Portland Conservatory of MusicKarger College Prep Singing Program, 2014-2017
  • University of Southern MaineCoursework for singers in German, Italian, and French
  • Boston University Tanglewood InstituteVoice, opera, music theory, diction, and music history, 2016
  • Washington National OperaYoung Artist Program / Kennedy Center performance experience, 2017
  • Vanderbilt UniversitySymphonic Choir, Original Cast Musical Theatre Group, and Vanderbilt Off-Broadway, 2018-2022
Theatre & musical theatre
  • Thoroughly Modern MillieJimmy, 2012 / Lyman Moore Middle School
  • The Little MermaidScuttle, 2013 / Lyman Moore Middle School
  • Alice in WonderlandWhite Rabbit, 2014 / Lyman Moore Middle School
  • GreaseDoody, 2014 / Portland High School
  • UrinetownEnsemble, 2015 / Walnut Hill School for the Arts
  • XanaduEnsemble, 2015 / Walnut Hill School for the Arts
  • The Music ManEnsemble, 2015 / Lyric Music Theatre
  • 12 Angry JurorsJuror 6, 2015 / Portland High School
  • Les MisérablesMarius, 2016 / Portland High School
  • Fiddler on the RoofMotel, 2017 / Portland High School
  • Spamalot2018 / Portland High School
  • Original Cast: Musical Theatre Review GroupCast Member, 2018-2022 / Vanderbilt University
Choral & concert works
  • RequiemMaurice Duruflé, 2025 / Oratorio Chorale
  • RequiemWolfgang Amadeus Mozart, 2018 and 2026 / Back Bay Chorale
  • RequiemGabriel Fauré, 2026 / Oratorio Chorale
  • Carmina BuranaCarl Orff, 2026 / Back Bay Chorale
  • The Little PrinceRachel Portman, 2016 / Boston University Tanglewood Institute
  • CandideLeonard Bernstein, 2016, 2017, and 2018 / BUTI, Washington National Opera Young Artist Program, Vanderbilt University

Contact

Keep the conversation going and reach out to me!

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